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July 8, 2008

My phone will soon be an iPhone, iHope (617)

Back in September, I wrote a little piece on why my phone was not an iPhone, yet.

But soon, my phone will be an iPhone.

iHope.

iPray.

iDream.

iPre-registered…

…for the brand new, shiny lickable iPhone 3G just as soon as O2 let me. Yesterday, I received an email advising me that I could pre-order one of these little babies online and it would be delivered to my north London lair on Friday, which is the official launch day for this latest version of the world’s favourite touchscreen mobile.

Sorted!

Or so I thought.

I placed the order before 8:30am yesterday, put in all my details and saw the conformation screen with my order number. They said I would receive an email with all of these details as well.

I’m still waiting for that email to arrive.

In O2’s FAQs, they say you can email them your PAC code, from your previous network and they can add it to your account, so I did.

The reply I received was a bit surprising.

I need to mention that this reply to my email wasn’t spotted by me until many hours later, because I slept all day, because I was between shifts.

I still am, so there will be another snooze very soon.

While I was sleeping, O2’s entire online ordering system was melting down into a steaming puddle of poo.

They were overwhelmed by the number orders being placed, or “victims of their own success” as I am sure some O2 spokesperson will be stating in front of a TV camera very soon. That’s what all companies say when they can’t keep up with demand; its an oldie but a goodie.

So anyway, I wake up and waiting for me is an actual reply from an actual human O2 employee, who apologised for the lack of a facility to input my PAC code when I placed my order and then explained what I needed to do with it (all after I receive the iPhone 3G) AND then went on to share an extremely important fact…

“Your order (on-xxxxxxxxx) for the 16Gb (Gigabytes) iPhone 3G is currently out of stock. You’ll receive your order on or after 11 July 2008.”

The key words in that sentence are:
- out of stock
- on or after

Fuck.

Fuck fuck fuck fuck fuck.

FUCK!

You have no idea how deeply my little heart sank at this most distressing and unpleasant turn of events.

I ordered my iPhone 3G less than 30 mins after they went on sale and it sounds like there’s a better than average chance I will be sitting here all day on Friday, staring out my window for a courier that will never come.

Oh the horror!

I’ve been waiting a seriously long time for my iPhone 3G, forgoing the original version which I could have had last autumn…and if I did get that one, I would be getting a free upgrade to the new model, just for signing a new 18 month contract.

These ain’t tears of joy staining my keyboard, trust me.

So I wait and I wonder. Is there an iPhone 3G sitting in a warehouse somewhere with “the northlondonhippy” on printed on the label!

I hope not, because there’s no way they’d know where to deliver it, but my real world name and proper address might be better.

You get the idea anyway, either I ordered early enough to have them allocate me one, or they have so few that they ran out in like 10-15 minutes of online trading and I’m screwed.

No one knows for certain how many iPhone 3G’s are even available, O2 and Apple have remained silent on this issue, at least according to the various newspaper reports I read this morning. The closest I got to any sort of detail was that one newspaper thought half the iPhone 3Gs were being pre-sold online and the other half were heading to O2 shops around the UK. How do you play the odds on that one?

So here’s my next quandary, do I cancel my online order and gamble that I will have better luck at 8am on Friday at my local O2 shop? Will there be a queue? Will there be enough to go around? Will I get mugged on my way back home, because criminals read the news too?

I don’t have the answer to any of those questions, except that last one…I would die or kill to protect my brand new, shiny, lickable iPhone 3G, so you best think twice before you attempt to pilfer it from me!

I’ve got mixed feelings about O2 already and I’ve only been a (non active) customer of theirs for only 24 hours.

On the one hand, I’ve had a personal reply to my emailed question, but on the other hand, they have not confirmed my order by email, as they said they would, nor given me any sort of update on my order’s progress.

In light of the massive media attention this launch has seen and will likely see over the next week, you would think O2 would be prepared for a situation like this. Holding emails and press statements would be out there already to counteract all the negative information I’ve seen about shortages and poor customer service.

Maybe they should hire me to do their PR.

Then again, they don’t have to do anything. It seems we’re all slavering like rabid dogs at the prospect of owning the latest iPhone and no matter how badly we’re treated, we still want one.

It’s not like we can get one elsewhere, thanks to O2’s exclusive deal with Apple, we have no real choice.

I’m no different, I’m willing to jump through multiple hoops of fire and swear an oath to satan if I have to, as long as I’m clutching mine this Friday.

Ok, I know I’ve already sworn several oaths to satan, one more’s not going to make a blind bit of difference.

As long as I get my goddamn iPhone 3G on Friday, I don’t care about anything else!

Please oh great gods of high technology, may you be smiling upon me, your most worthy and devoted disciple!

Just gimme my goddamn iPhone, goddammit!

Filed under apple, consumerism, current events, media, tech-geek corner by

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